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General Information (Section I)
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8
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WRONG COURSE PURCHASED. What do I do?
REFUND POLICY
How long will I have access to my course?
How do I purchase a course extension if my course access has expired?
I'm a MANAGER/RECRUITER. How do I set up a free Manager Account to track my recruits' progress?
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General Information (Section II)
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6
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After submitting my electronic Affidavit to issue my Certificate of Completion will I still be able to access my Upward Bound account?
System requirements for Upward Bound's courses
Can I print out any of the online course material?
How can I get a copy of the receipt from my course purchase?
Are any optional study aids available in addition to the course itself?
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Technical issues
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7
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Unable to launch modules when clicking on module titles / Module names are not a clickable links
I'm unable to login to my account. How do I reset my password? (PASSWORD RESET)
The system won't accept the answer to my Security Question. What do I do?
How do I purchase a 60-DAY COURSE EXTENSION?
How do I access/install the Flashcard App?
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Licensing / State Exam
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12
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CDI needs copy of Certificate of Completion to issue my license. What do I do?
Steps to Obtain Insurance License - General Overview
How do I schedule my state insurance exam date?
How do I RESCHEDULE or CANCEL my state insurance exam?
Certificate of Completion is EXPIRED. How do I get a new one?
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Course Demos
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4
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Prelicensing Course Demos
Flashcard App Demo
Exam Cram Courses
Upward Bound Overview Video (For Managers & Recruiters)
Study Schedules
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3
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CA Property & Casualty Broker-Agent
CA Life & Health Agents
CA Personal Lines Broker-Agent
